SGD

Refund and Return Policy

Returns and Refunds

Natura currently does not accept returns or refunds. If an item has arrived damaged, please email hello@naturaengineering.com so we can assist you!

30 Days Warranty

Frequently asked questions

We currently do not offer a return and refund option. If you need any assistance please telegram us at @matchaloverforever or DM us on instagram

Please read full T&Cs here

After 30 days, paid repairs may still be available through the Natura Repair Service, subject to assessment and component availability.

Made-to-Order: ships in 2 weeks.

In-stock (Domestic): arrives in ~5 days.

International: allow ~20 working days after dispatch.

Although we primarily 3D print our products, the post processing/hand painting is done by hand. Hence, please expect minor differences in detail with every product ordered.

Layer lines are cosmetic features present on all 3D printed items and even though we try to reduce how apparent they are, it is impossible to fully remove it from all pieces

Handcrafted in Singapore

Every design made intentional. Engineered Creatively with love and passion at home in Singapore

30 Day Warranty

All Natura pieces are covered by a 30-Day Craftsmanship Guarantee for eligible faults arising from our production or assembly. After 30 days, paid repairs may still be available through the Natura Repair Service, subject to assessment and component availability.

Worldwide shipping

Affordable international shipping rates available to let our craft reach you