★ 30 Day Warranty ★

1. 30-Day Craftsmanship Guarantee

Starting from 24th July 2026, all eligible Natura products are covered by our 30-Day Craftsmanship Guarantee, beginning from the date the order is marked as delivered.

This guarantee covers faults arising from the craftsmanship of the product, provided that the item has been used and cared for appropriately.

Where a claim is accepted, Natura may, at our discretion:

  • Repair the affected component;
  • Replace the affected component;
  • Replace the product with the same product or an equivalent alternative; or
  • Offer another appropriate resolution based on the circumstances.

The most appropriate resolution will be determined after we assess the nature of the issue, product condition, component availability, and technical feasibility.

A replacement will not automatically be provided where the item can reasonably be repaired.

2. Reporting an Issue Within 30 Days

To submit a claim under the 30-Day Craftsmanship Guarantee, please fill in this form within 30 days of the order being marked as delivered.

Please provide:

  • Your full name;
  • Order number;
  • Name of the affected product;
  • A clear description of the issue;
  • Clear photographs showing the entire item and the affected area; and
  • A video demonstrating the issue, where relevant.

We may request additional photographs, videos, measurements, or information before determining whether the item must be returned for physical assessment.

Claims submitted without sufficient information may take longer to assess.

Issues involving items that arrived damaged, incomplete, or incorrect should preferably be reported within seven days of delivery so that we can investigate the condition of the parcel and fulfilment records promptly.

3. Delivery Costs

Singapore customers

Customers are responsible for arranging and paying for delivery of the item to Natura and its return delivery after assessment or repair.

A complimentary self drop-off and collection option may be available at Natura’s designated Singapore location by prior appointment.

The available location and appointment instructions will be provided after the request has been approved. Items must not be sent or dropped off without confirmation.

International customers

International customers are responsible for all tracked shipping costs required to send the item to Natura and return it to their address.

Customers are also responsible for any customs charges, import taxes, handling fees, or other charges arising from international shipping.

Natura is not responsible for parcels that are lost, damaged, delayed, rejected, or returned while being transported to us. Customers should use a tracked shipping service and retain proof of postage.

Where the issue is confirmed to have arisen entirely from Natura’s error, we may offer an alternative arrangement at our discretion, depending on the circumstances.


4. Reporting an Issue After 30 Days

Natura Repair Service

Once the 30-Day Craftsmanship Guarantee has ended, customers may request assistance through the Natura Repair Service.

The Natura Repair Service is a paid aftercare service intended to help customers extend the usable life of their Natura pieces where repair is reasonably possible.

There is no fixed expiry period for requesting this service. However, its availability is not guaranteed indefinitely.

All repair requests are subject to:

  • Assessment of the damage;
  • Overall condition of the item;
  • Availability of original or compatible components;
  • Availability of the relevant material or colour;
  • Availability of suitable equipment and processes;
  • Whether the design remains technically supportable;
  • Whether the repair can be completed safely and reliably; and
  • Natura’s available repair capacity.

As our pieces are produced in small batches and our designs, materials, colours, and production processes may evolve over time, we cannot guarantee that every product, component, or colourway will remain repairable or replaceable indefinitely.

Full Product Replacement

Where the original item cannot reasonably be repaired but the product remains available, Natura may offer a replacement purchase.

A replacement provided through the Natura Repair Service is not complimentary. The customer may be required to pay:

  • The full current retail price of the replacement product;
  • A specified replacement fee; or
  • Another amount quoted by Natura based on the product and circumstances.

The previous purchase price does not guarantee a discounted replacement. Any discount or goodwill arrangement is offered solely at Natura’s discretion.

Repair categories and examples are intended as general guidance. The final category and fee will only be confirmed after assessment.


5. Items Purchased Before the Effective Date

Orders placed before 24 July 2026 will remain subject to the warranty terms that applied at the time the order was placed, unless Natura confirms otherwise.

Orders placed on or after 24 July 2026 will fall under this revised 30-Day Craftsmanship Guarantee and Natura Repair Service policy.

6. Contacting Natura

To submit a warranty or repair request, please contact us through [hello@naturaengineering.com/contact form] and include:

  • Your name;
  • Order number;
  • Product name;
  • Date of delivery, where available;
  • A description of the issue;
  • Clear photographs of the item and damaged area; and
  • A video where movement or functionality needs to be demonstrated.

Please do not mail, courier, or drop off an item until Natura has reviewed the request and provided return instructions.